Privacy Policy

1. Overview

Proofbits Pty Ltd ("Proofbits", "we", "us", "our") provides an app that connects patients with healthcare professionals for video consultations and digital certificates. This policy explains how we handle personal and health information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

2. Information We Collect

Category	Examples
Account details	Name, date of birth, email, phone number, password
Health information	Symptoms, consultation notes, certificate details shared with your assessing professional
Consultation data	Video call metadata, session timestamps, connection quality logs
Payment information	Billing details processed by our payment provider (we do not store full card numbers)
Device & usage data	App version, device type, crash logs, general usage analytics

3. How We Use Information

• To connect you with a healthcare professional and facilitate your video consultation.
• To generate, verify, and deliver digital certificates when clinically appropriate.
• To process payments and provide customer support.
• To maintain the security, integrity, and reliability of the Service.
• To comply with our legal and regulatory obligations, including health record-keeping requirements.

4. Sharing & Disclosure

We share your information only where necessary to provide the Service:

• Healthcare professionals conducting your consultation, who require your health information to assess you.
• Service providers such as our video infrastructure, cloud storage, and payment processing partners, bound by confidentiality obligations.
• Legal or regulatory bodies where required by law, court order, or to protect the safety of you or others.

We do not sell your personal or health information to third parties.

5. Storage & Security

Video consultations and stored health records are protected using encryption in transit and at rest. Access to health information is restricted to authorized personnel and the healthcare professionals directly involved in your care. While we take reasonable steps to protect your information, no method of transmission or storage is completely secure.

6. Data Retention

We retain health records for the period required by applicable Australian health record-keeping laws, and account information for as long as your account remains active plus a reasonable period afterward for legal and audit purposes. You may request earlier deletion subject to our legal retention obligations.

7. Your Rights & Choices

• Access a copy of the personal and health information we hold about you.
• Request correction of inaccurate or outdated information.
• Request deletion of your account, subject to legal record-keeping requirements for health data.
• Withdraw consent for non-essential communications at any time.

To exercise any of these rights, contact us at demo@negits.com. We will respond within a reasonable timeframe.

8. Cookies & Tracking

Our website and app may use cookies and similar technologies to remember your preferences, keep you signed in, and understand how the Service is used so we can improve it. You can control cookie preferences through your browser or device settings.

9. Children's Privacy

The Service is intended for use by adults, or by minors with the consent and involvement of a parent or guardian. We do not knowingly collect personal information from unsupervised children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be notified through the app or by email. The "Last updated" date at the top of this page reflects the most recent revision.

11. Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact our privacy team at demo@negits.com. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).